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A support team dedicated to your success.

We provide a variety of resources to assist our customers and partners in configuring, installing, maintaining and upgrading our products. Customers on maintenance receive software support services and access to new software releases.

When you login to Sunbird’s support portal, you’ll get access to great resources

Manage Tickets
Manage Tickets

Open tickets via the web and see the status and history of all your tickets

Chat
Chat

Get your questions quickly answered in real time by our online support agents

Knowledge Base
Knowledge Base

Search for help and answers to your questions

Training Videos
Training Videos

Watch “how to” videos and become an expert DCIM user

Community Forums
Community Forums

Access forums, see announcements, and share tips and tricks with other customers

New Feature Request
New Feature Request

Submit new features to our product and development team

Online Help
Online Help

Access user guides and searchable online documentation

Tools & Templates
Tools and Templates

Download templates and application tools to streamline configuration

Models Library
Models Library

Download the latest model versions, updated monthly

More resources to empower you.

Resources to Empower You

Sunbird’s robust library of resources including ebooks, data sheets, screenshots, white papers, and case studies are practically a virtual university.

eBook
Remote Data Center Management

Remote Data Center Management: Metering, Monitoring, & Management in the New Normal

The COVID-19 pandemic ushered in a “new normal,” and data center professionals must adapt to keep up with the issues of today while maintaining uptime and business continuity. New challenges include an increased demand on infrastructure with a higher potential for outages,...

eBook
Data Center KPIs

Top 40 Data Center KPIs

Modern data center managers are under constant pressure to do more with less while simultaneously being tasked with maximizing uptime and optimizing for efficiency and capacity utilization. In today’s ever-changing data center environment, insights from data provide a...

eBook
Data Center Cable Management

7 Best Practices for Simplifying Data Center Cable Management

Data center cable management is often considered a problem reserved for network engineering teams, but bad cable design can wreak havoc across your entire enterprise. More organizations are recognizing the importance of good cable management for modern data centers. As a...

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Hear from companies who trust our Support team.

  • “Each [support ticket] was handled… with the utmost professionalism and courtesy. All issues have been resolved in a timely manner. I would highly recommend your services/products to anyone.”

    Peter Fosella, Technical Lead, NIST

  • “The customer support is excellent! You are treated like a partner.”

    Rob Hansen, Engineer II Data Center Infrastructure Systems, Comcast

  • “The support from Sunbird is beyond excellent. They’re very quick to respond to inquiries and are always willing to provide whatever help we need.”

    Dennis Hayslip, Project Manager, Lockheed Martin

  • “I’ve been in the information technology sector for the last 30 years and Sunbird has the best customer services and support that I’ve worked with.”

    Mark Deeb, Data Center Information Technology, City of Portland